Re : Map a drive

November 17, 2016, 8:28 am

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Hi Darren Moffat, 

Thank you for writing back to us. 

The Drive Mapping configuration enables you to map a remote network resource to the user machines. The mapped resource can then be accessed from the local machine using the drive name.

We don't have option to enter the credentials to map a drive to a shared resource. 

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better

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Re : Map a drive

November 17, 2016, 8:42 am

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Thanks very much for your help.

Darren

Re : Determining Windows 10 Build

November 17, 2016, 9:15 am

≫ Next: Re : Desktop Central 10/9 version confusion?

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Hello Chris,

Greetings. 

You will generate the OS Build reports from Inventory-->Computers-->Column chooser and choose the Build number and export the details to pdf or csv.

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better.

Re : Desktop Central 10/9 version confusion?

November 17, 2016, 9:33 am

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So where do we stand with this?

As a 9.2 Build 92802 user should I be updating to the latest 9.2 hotfix or downloading 10 directly from the download site and installing it over my 9.2 install?

Re : Desktop Central 10/9 version confusion?

November 17, 2016, 9:59 am

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Hello Darien,

Greetings.

You can download the upgrade packs from the link below:

https://www.manageengine.com/products/desktop-central/service-packs.html

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better.

Template field

November 17, 2016, 12:38 pm

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Servicedesk Pulls in various fields when scanning users. One of the field populated is login name. Is it possible to add it to template to auto populate when you enter the users name?

Re : Update 92118 to 100003

November 17, 2016, 11:03 pm

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I have | Build No:92118 :)

http://odarchuk.com

Re : Determining Windows 10 Build

November 18, 2016, 12:40 am

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I've been after this but less the actual build version but the feature update version.

i.e. 1511 or 1607

Stephen Fowles
3rd Line Support Technician
North West Ambulance Service - NHS Trust

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Re : Determining Windows 10 Build

November 18, 2016, 5:25 am

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Hello Stephen,

Yes, you are correct. As of now, Desktop Central not getting the major version. I've requested team to add this requirement in the product road map.

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better.

Re : Determining Windows 10 Build

November 18, 2016, 6:22 am

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systeminfo | findstr /B /C:"OS Name" /C:"OS Version"

any good ?

Re : Determining Windows 10 Build

November 18, 2016, 6:23 am

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systeminfo | findstr /B /C:"OS Version"

Re : Determining Windows 10 Build

November 18, 2016, 6:35 am

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Hello Mark D,

Greetings.

Thank you for sharing the details.

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better.

Patch Deployment Scheduling

November 18, 2016, 7:40 am

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I am working on creating groups for automatic deployment of patching.

My goal is to have everything go to the test group for approval / disapproval.

A week later have a larger group pick up the approved patches.

Finally, the rest of the computers picking up approved  patches a week after that.

my question is, If I set the group to "scan, download, and deploy missing patches." on a specific date, and they happen to be turned off that day. Will they pickup the "scan, download, and deploy" the next time they are turned on?

Or, is there a better way to achieve this result?

Configuration of Desktop Shortcut failed

November 18, 2016, 7:56 am

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I tried creating a computer configuration that is supposed to create a desktop shortcut to Chrome on the desktop.  After filling in all the fields I attempted to publish but the Deploy and Deploy Immediately buttons don't work.  The only way I was able to deploy was to save as a draft, return to the list of configurations, and then using the gear icon to show the context menu I deployed it from there.

After deployment the configuration fails on all machines.  On some machines the configuration remains at 'yet to apply' while others show the error 'Failed to download XML'  

What do you suggest?

Thanks,

A

Re : Configuration of Desktop Shortcut failed

November 18, 2016, 12:20 pm

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Hi CSTS, 

Apologies for the inconvenience. 

The reported issue seems something which isn't reported ever hence I would appreciate if you could contact support with the below details to assist you further on this. 

• Logs from the client machine which is staying at "Yet to Apply" status. 
• Logs form the client machine which failed with "Failed To Download XML"
• Logs from the product installed machine. 

Please refer http://logs.desktopcentral.com for the steps to send the logs. 

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better

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Re : Patch Deployment Scheduling

November 18, 2016, 12:51 pm

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Hi brandon, 

Appreciate your post in our forums. 

Basically you have two phases for the deployment to be completed via scheduled task. 

Phase 1: Scanning, downloading the missing patches. 

If you schedule a patch task to be run on a specific day and the machine isn't live on that particular time, the task will be applied to the machine as soon as it communicates the server. 

The server will scan and download the required patches and move to the deployment phase. 

Phase 2:  Deployment of patches. 

The deployment phase completely works based on the deployment policy which is associated to the task. If you created the deployment policy with day/time to be specific, the patches will be deployed only on that specific day/time. In case the machine isn't live during the specific day/time, the agent will wait for the next schedule. 

Trust the above information helps. Please revert for any clarifications. 

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better

Re : Update 92118 to 100003

November 18, 2016, 1:40 pm

≫ Next: Updating 92082 to 10003

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Hi odarchuk, 

Apologies for the inconvenience caused. 

We are aware of the reported issue and our development team is working on the compatible build to be released. 

I will keep everyone posted about the update here. 

Appreciate your understanding. 

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you better

 

Updating 92082 to 10003

November 18, 2016, 1:49 pm

≫ Next: How to create a default configuration to apply to all current and future desktops?

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I've just tried updating to the 10003 build but have received the following error each time, rollback was successful so no problems at the moment but just wanted to make you aware of the problem.

From the last lines of: C:\ManageEngine\DesktopCentralMSP_Server\logs\updatemanagerlog0.txt

Nov 18, 2016 1:19:56 PM  [com.adventnet.framework.patchupdate.PPMInitialChecker]  [WARNING] : End of PPMInitialChecker.revert()...........

Nov 18, 2016 1:19:56 PM  [com.adventnet.tools.update.installer.RevertPatch]  [INFO] : Executing class:class com.adventnet.framework.patchupdate.FOSPreChecker

Nov 18, 2016 1:19:56 PM  [com.adventnet.framework.patchupdate.FOSPreChecker]  [INFO] : FOS is not enabled in the current system. Hence skipping the handling

Nov 18, 2016 1:19:56 PM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : ERROR CODE     : 200

Nov 18, 2016 1:19:56 PM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : ERROR IN       : Post install

Nov 18, 2016 1:19:56 PM  [com.adventnet.tools.update.installer.Unzipper]  [INFO] : ERROR IN CLASS : com/adventnet/desktopcentral/patchupdate/DCPostInstallHandler.class

How to create a default configuration to apply to all current and future desktops?

November 18, 2016, 2:01 pm

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I created a configuration to set the default browser homepage and deployed it to all current desktops, but I would like it to automatically apply to new desktops when the DC agent gets installed.

Re : How to create a default configuration to apply to all current and future desktops?

November 19, 2016, 5:44 am

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Hi max ,

Greetings from DesktopCentral support team.

For this purpose ,you can choose your entire domain in the  Define Target option.

This configuration will automatically deploy required settings to the new computers added later to DesktopCentral since it is a part of the selected domain in the configuration.

Kindly revert for any clarification.

Regards,

-----

Ashok

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

 

**'New ticket' for 'new request' would help us to serve you better.