Re : Adobe Security Bulletin - March 2015

March 19, 2015, 9:04 am

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Re : Issue upgrading agent to new build (90143)

Hello Eschlaich,

Here's the list of adobe products updated in Software Deployment-->Templates.

Adobe Reader 11.0.10
Adobe AIR 17.0.0.124
Adobe Flash Player PPAPI 17.0.0.134
Adobe Flash Player 17.0.0.134
Adobe Flash Player 17 Plugin (17.0.0.134)
Adobe Flash Player 17 ActiveX (17.0.0.134)

Do let me know if you find any older version of Adobe products under Templates. Accept my apologies for any inconvenience this may have caused to you.

Looking forward to assist you,

-- Try our ManageEngine Certification Program --

↧

Re : Issue upgrading agent to new build (90143)

March 19, 2015, 10:37 am

≫ Next: Pre-deployment Activity

≪ Previous: Re : Adobe Security Bulletin - March 2015

Thanks for the heads-up, Dean. What an amazing hidden gotcha that could impact any of us during a "routine" hotfix install. I've gone ahead and un-checked the "Enable Checksum Validation" on my Agent Settings (it's nice added security but not if it can cause such chaos). It doesn't instill much confidence in the hotfix testing process, does it?

Thanks again! Rob

↧

Pre-deployment Activity

March 19, 2015, 1:08 pm

≫ Next: Trying to deploy a file/folder operation configuration

≪ Previous: Re : Issue upgrading agent to new build (90143)

I have a batch file (cmd) I would like to run before running a custom install. I've tried a few different methods but can't get it to run the file. It already exists on the target. Just need to run it (creates a backup)...

Any idea's?

Thanks,

↧

Trying to deploy a file/folder operation configuration

March 19, 2015, 9:08 pm

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Pre-deployment Activity

Hello,

I just upgraded from build 90066 to 90135 yesterday. I am trying to deploy a new File/Folder Operation Configuration by computer as I've always done and am now getting a prompt for a password with my user name showing. I entered it and nothing seems to be happening. What's going on here? Is there a new setting that I am unaware of in build 90135 or is this a bug?

Thanks,

Eric

↧

Re : Issue upgrading agent to new build (90143)

March 20, 2015, 1:36 am

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Trying to deploy a file/folder operation configuration

Thanks for sharing this!

↧

Re : Issue upgrading agent to new build (90143)

March 20, 2015, 2:00 am

≫ Next: Re : Trying to deploy a file/folder operation configuration

≪ Previous: Re : Issue upgrading agent to new build (90143)

One day later... and the world is all calm again.

I'm trying to find out if the reboot will happen any time it's upgraded. I realyl don't want stuff "pending reboot" to be rebooted regardless.

The msi/installer config has "Reboot=Really Suppress" but it seems to have ignored it in these cases.

Regards,

Dean

↧

Re : Trying to deploy a file/folder operation configuration

March 20, 2015, 4:57 am

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Re : Issue upgrading agent to new build (90143)

Hi Eric Mena,

Thank you for contacting support and my apologies for the inconvenience caused.

The reported issue has been fixed in our latest hotfix 90143.

Please send us an email to support@desktopcentral.com to provide you with hotfix and upgrade instructions.

Regards,

-----
Ashok
Technical Consultant
Desktop and Device Management Solution

Direct Support : +1 408 916 9886

Toll Free :+1 888 720 9500 (US) l 0800 028 6590 (UK) l +1 800 631 268 (AUS)

How To's | FAQ's | KBs | Videos

Forum | Twitter | Blog | About ManageEngine

-- Try our ManageEngine Certification Program --

- Try OS Deployment -

↧

Re : Issue upgrading agent to new build (90143)

March 20, 2015, 5:48 am

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Re : Trying to deploy a file/folder operation configuration

Hello Dean,

We include the msi option "reboot=really suppress" so that the Desktop Central Agent will not re-start the machine for upgrade.

Could you check the event entries on the affected machines to find which application initiated a restart?.

kind regards,

-- Try our ManageEngine Certification Program --

↧

Re : Issue upgrading agent to new build (90143)

March 20, 2015, 5:55 am

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Re : Issue upgrading agent to new build (90143)

Hi,

yes I am aware that is what should have happened but here it is:

The process C:\Program Files (x86)\DesktopCentral_Agent\bin\dcmsghandler.exe (xx-xxxxxxx1) has initiated the restart of computer xx-xxxxxxx1 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Legacy API shutdown

Reason Code: 0x80070000

Shutdown Type: restart

Comment: dc.agent.msghand.reboot.reboot_default_text

That is on the agent install as the computer was pending a reboot for updates which we wanted to do manually at the weekend.

Thanks,

Dean

↧

Re : Issue upgrading agent to new build (90143)

March 20, 2015, 6:14 am

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Re : Issue upgrading agent to new build (90143)

Hello Dean,

dcmsghandler.exe initiate a restart for Patch or Software deployment. Could you check the deployment template that you used in Patch Install configuration? and also send me the Desktop Central Agent logs to support so that I can find the root cause for this issue.

kind regards,

-- Try our ManageEngine Certification Program --

↧

Re : Issue upgrading agent to new build (90143)

March 20, 2015, 6:19 am

≫ Next: New Skype Update not showing up in Desktop Central

≪ Previous: Re : Issue upgrading agent to new build (90143)

A policy I created called "NO REBOOT" oddly enough with settings as follows.

I will email you the logs from the server as requested. It has been logged as ticket 14766760 already with no response yet. I will reply to that ticket notification with the logs if you can pick it up and I will reference this forum post as well.

Thanks,

Dean

Deployment Settings
Policy Applied:	NO REBOOT
Install Option:	During system startup or refresh cycle, whichever is earlier within the Deployment Window.
"Turn On" computers before deployment:	Disabled
Preferred Day for Deployment:	Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Deployment Window:	00:00:00 and 23:59:00
Download Patches/Software during subsequent Refresh Cycle:	Disabled
Notify Users about Deployment:	Disabled
Reboot Policy:	Do Not Reboot

↧

New Skype Update not showing up in Desktop Central

March 20, 2015, 9:19 am

≫ Next: Re : New Skype Update not showing up in Desktop Central

≪ Previous: Re : Issue upgrading agent to new build (90143)

It looks like there's a new skype release that has been out since the beginning of the month, version 7.2.32.103.

The patch management database in Desktop Central is still on 7.2.0.103. When will it be updated?

Thanks

Sam

↧

Re : New Skype Update not showing up in Desktop Central

March 20, 2015, 10:40 am

≫ Next: Re : Issue with Software Inventory

≪ Previous: New Skype Update not showing up in Desktop Central

Hi Sam,

Thanks for contacting Desktop Central Support,

Let me check with my patch team on this case and shall update you accordingly.

Thanks for your cooperation,

Regards,
-----
Leonard.J
Technical Consultant
Desktop Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
How To | FAQ | KB | Videos
Forum | Twitter | Blog | Road-map

- Try OS Deployment -

↧

Re : Issue with Software Inventory

March 20, 2015, 11:36 am

≫ Next: Re : Issue with Software Inventory

≪ Previous: Re : New Skype Update not showing up in Desktop Central

We have also installed hotfix 90142 and forced a scan on workstations, and duplicate entries still exist.

Adobe products seem to especially show this problem. Adobe Flash Player (ActiveX and plugin versions), Adobe Reader, Shockwave all show multiple versions as installed, but when examining the system, only the current version is actually installed.

↧

Re : Issue with Software Inventory

March 20, 2015, 12:01 pm

≫ Next: Re : Pre-deployment Activity

≪ Previous: Re : Issue with Software Inventory

That's exactly the problem I was seeing (and I continue to see) in Build 10942 and 10935.

I opened a support ticket and was sent instructions for running an inventory reset against my managed clients. Then I rescanned all of them and the results looked good (matched what was actually installed on the workstations). But now I'm beginning to see the same problem as I update the Adobe AIR, Flash, Chrome and Firefox (since they seem to require updates every couple of weeks!).

I'd suggest you open a support ticket and at least get the capability to reset your machines' inventories. Rob

↧

Re : Pre-deployment Activity

March 20, 2015, 3:04 pm

≫ Next: Re : "Waiting for the presenter to join " error message

≪ Previous: Re : Issue with Software Inventory

Hi itops11

Appreciate your post in our forums.

Desktop Central software deployment module has the ability to run any script before installing the applications. Hope you have tried that. If not, please refer the below help document and create the package with pre-deployment scripts.

https://www.manageengine.com/products/desktop-central//help/software_installation/managing_msi_files.html

If the above isn't working for you, please contact support to get personalized assistance with the script and the task which you created.

desktopcentral-support@desktopcentral.com

Regards,

-----
Saranraj K
Technical Consultant

↧

Re : "Waiting for the presenter to join " error message

March 20, 2015, 8:56 pm

≫ Next: Re : What is the recommended procedure to update outdated/vulnerable Desktop Central components?

≪ Previous: Re : Pre-deployment Activity

Hi Romanus and jobinjose,

I know this is an old thread, but I thought I'd post to it as it is still unresolved. Hopefully we'll be able to draw a line under this one...

I am getting the same issue with the following appearing in my attempt to remote control a Mac:

Java Viewer

Waiting for the presenter to join

I also have TeamViewer installed on this Mac, so I can see the Mac screen at the same time. I am getting nothing on the Mac, to indicate that a connection is being attempted or requested and the remote control session on the DC console just sits there indefinitely with the above message.

Unfortunately ActiveX isn't an option with Macs, so Java it is!

My DC build is: Build No:90104

Cheers,

David

↧

Re : What is the recommended procedure to update outdated/vulnerable Desktop Central components?

March 21, 2015, 9:01 pm

≫ Next: Any estimate on when OpenSSL will be updated in Desktop Central to fix moderate vulnerabilities fixed in the 1.0.1m 2015-03-19 release.

≪ Previous: Re : "Waiting for the presenter to join " error message

Romanus' post on another page - https://forums.manageengine.com/topic/manageengine-desktopcentral-s-initiatives-on-security-front-from-the-recent-learnings#49000007292083

With instructions to:

You can now follow the below locked topic which Desktop Central Security updates

https://connect.manageengine.com/tags/securityupdate-dc

Click on the #securityupdate-dc to follow the post.

This satisfies my need for security update notification, as long as they are posted there and customers are properly notified of important security-related vulnerabilities and patches to keep our systems as secure as possible.

↧

Any estimate on when OpenSSL will be updated in Desktop Central to fix moderate vulnerabilities fixed in the 1.0.1m 2015-03-19 release.

March 21, 2015, 9:13 pm

≫ Next: Re : Issue upgrading agent to new build (90143)

≪ Previous: Re : What is the recommended procedure to update outdated/vulnerable Desktop Central components?

Any estimated time-frame for an update to ManageEngine Desktop Central to fix several recent OpenSSL 1.0.1 branch moderate severity vulnerabilities fixed with their 1.0.1m release on 2015-03-19?

https://www.openssl.org/news/vulnerabilities.html

Current OpenSSL version in ManageEngine Desktop Central is 1.0.1j.

↧

Re : Issue upgrading agent to new build (90143)

March 23, 2015, 12:45 am

≫ Next: Desktop Cenral Alerts or Notification

≪ Previous: Any estimate on when OpenSSL will be updated in Desktop Central to fix moderate vulnerabilities fixed in the 1.0.1m 2015-03-19 release.

Hello Dean,

We are analyzing the uploaded logs and I'll keep posted the status.

-- Try our ManageEngine Certification Program --

↧